Covid - 19

Arrangements For Your Holiday

Before You Arrive

Relax in comfort and style, in The Chalets.

In line with GOV.UK advice for holiday lettings, we have:


  • Cleaned all hard surfaces, twice. (Hot soapy water and then with bleach cleaner).
  • Used EN 14476 cleaning product to wipe high touch areas: light switches, door handles, window latches and hard floors.
  • Sprayed soft furnishings with Anti- Bac and Anti-Viral furniture spray.
  • Left cutlery steeping in Milton solution between guests.
  • Used separate cloths and mops for each chalet.
  • Left the windows open (Weather allowing!)
  • Towels, tea towels, cloths and oven gloves provided have all been washed at 60oC.

If you fall ill with COVID - 19 Symptoms whilst on holiday:

  • In accordance with UK Hospitality guidelines, if a guest presents themselves with symptoms or Covid-19 or is asymptomatic but declares the need to self-isolate, they should check out and return home to self-isolate according to current government guidance.
  • If the guest has acute symptoms, has breathing difficulties, or their life is at potential risk, seek medical help immediately. Use the 111 online coronavirus service or Call 111 if you cannot get help online. Do not go to places like a GP surgery, hospital or pharmacy. If your child or family member seems very unwell, is getting worse or you think there's something seriously wrong, call 999
  • We will then be informed by NHS Inform for further advice on what actions we should take in the event of a known or suspected case of Covid-19 within the premises.

In the event you are unable to leave the chalet and return home, we will need to cancel future guests and you will be liable for the cost for the duration of your extended stay.

  • During your stay we ask you that you:
    • Use the provided cleaning sprays (bleach and anti- bac) during your stay.
    • Use the provided hand soaps (Refills available in the Boot Room)
    • Adhere to the 2m social distancing when in the garden, car park and outside.
    • Please tell us if you develop COVID-19 symptoms (high temperature, new consistent
    • Cough or loss of taste/smell) and see Government guidance below.
    • Contact use by Email: Info@thechalets.co.uk Phone: 07979 696 030 or 07538 846 717
  • Whilst out and about in Eskdale
    • Consider a routine for opening gates whilst out on walks. Eg. Use a stick to manipulate the latch or carry hand sanitiser orelect one member of your party/family to open gates, who canthen clean/ sanitise their hands.
    • Adhere to social distancing when passing fellow walkers or using foot bridges.
  • BOOT ROOM
    • One adult at a time. (No under 16yrs please).
    • Please use hand sanitiser before opening door and again on leaving.
    • Use wipes, provided, to wipe washing machine and driers control buttons and drawer before and after using.
  • BEDDING

    In carrying out our risk assessments, we have identified that the greatest risk to yourselves, and us as the cleaners, is the bedding. With this in mind we will provide ALL beds with:

    • Fresh waterproof mattress protector and fitted bottom sheet.

    • 1x pillow with waterproof protector and under pillowcase per occupant.

    (This will provide a complete changeover of clean/ fresh pillows between guests).

    • Duvet and fresh waterproof protector.


    YOU will need to bring your own 2nd pillow (if needed), pillow cases and duvet covers from home.

    (2x single duvet covers for the twin room and 1x Double duvet cover for the double room)

    (If you are travelling by train or this is not possible or if you wish to bring your own duvet and pillows, please let us know).

  • Holidaying with friends and family in other chalets
    • Please continue to follow all current Government guidance to keep yourselves and your family and friends safe during your holiday.
    • To support the Governments track and trace of COVID-19 we will keep your Name | Address | Telephone number | Email address for 12 months. (In accordance with GDPR, these are not shared or accessible to any other parties).
  • At the end of your stay
    • Place all towels, any bedding supplied, including the waterproof mattress, pillow and duvet protector, tea towels, dish clothes etc into the laundry basket. (This will be left by your front door the night before you are due to leave).
    • Please leave the windows open. (Adjust how wide according to the weather)
    • Please put the cutlery into the washing up bowl ready for us to add Milton.

Other Measures We Have Taken To Reduce Risk To Yourselves:

Using the guidence below:

Latest evidence published in The Lancet and The New England Journal of Medicine illustrates that information and knowledge is evolving all the time. Currently it is thought that the virus can live on some common household surfaces for:

Type Present No Longer Present
Air 2-3 hours 2-3 hours
Paper and Tissue 30 minutes 3 hours
Copper 4 hours 8 hours
Wood, cloth and cardboard 1 day 2 days
Glass 2 days 4 days
Plastic and stainless steel 4 days 7 days
  • We will not be hiring bikes during these restrictive times. There is space in the BOOT ROOM to store up to 12 bikes. Please feel free to bring your own bikes, helmets and locks to store them in the Boot Room.
  • We will have disposable BBQ’s for you to buy at £5 each instead of our shared BBQ’s.
  • We have removed all board games, CDs and DVDs. Please bring your own and remember that each chalet has 24/7 superfast fibre broadband so you will be able to stream and watch on your devices.
  • We have reduced the number of magazines and tourist information flyers etc
  • Removed the salt and pepper pots (Please bring your own condiments).


We know that some of the above provides a small inconvenience, but hope that they ensure that you have a happy, enjoyable and safe holiday in these unique times of a world pandemic.


The Chalets Team